E-govqos: an Ontology for Quality of E-government Services
نویسندگان
چکیده
In this paper we present e-GovQoS, an ontology to specify “quality model” for digital e-Government services suitable for quality evaluation, monitoring, discovery, selection and composition. It takes into account a taxonomy for formal representation based on quality parameters and a mathematic model. Our ontology is significant for the realization of a community in which “user satisfaction” is a key element for governance development. Moreover, e-GovQoS can be a base element for a federated reality in which reuse, interoperability and cooperation are fundamental concepts.
منابع مشابه
An Ontology for the Multi-perspective Evaluation of Quality in E-Government Services
This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of quality. Based on the quality ontology presented, the evalua...
متن کاملElectronic Educational and Research Services as Infrastructure for the E- Government: Role of
Introduction: Websites serve as an initial step toward an e- government adoption which facilitates delivery of online services to customers. The existing study intended to investigate the role of university website to render educational and research services based on e- government maturity model in Iranian universities. Methods: This descriptive and cross- sectional study was conducted through...
متن کاملDesigning an E-Government Model in the Ethical Framework of Good Governance
Background: Good governance within the framework of ethics is active and constructive cooperation between government and citizens, and the key to its success lies in the ethical behavior of the participating powers in political management. The success of e-government requires elements of good governance based on ethics. To realize e-government, we need good ethical governance indicators. Theref...
متن کاملApplying Grey E-S-QUAL Model to Evaluate the Gaps between Expectation and Perception of the Customer Based on E-services Quality: A Case Study of an Iranian Online Retailer
This study aims to apply Grey system based on modified E-S-Qual model to analyze e-service quality.Questionnaires on the basis of E-S-Qual model, which consisted in 7 dimensions, were distributed among customers of 5040.ir, an online retailer in Iran. 251 questionnaires were obtainedfrom the customer’s website. After applying the method and calculating the scores in each dimension, the gap betwe...
متن کاملSemantic-Driven e-Government: Application of Uschold and King Ontology Building Methodology for Semantic Ontology Models Development
Electronic government (e-government) has been one of the most active areas of ontology development during the past six years. In e-government, ontologies are being used to describe and specify e-government services (e-services) because they enable easy composition, matching, mapping and merging of various egovernment services. More importantly, they also facilitate the semantic integration and ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2008